Rescheduled: AvertX Maintenance scheduled for Wednesday, October 24, 2024, at 9:00 PM PDT
October 22, 2024
AvertX Cloud Portal
An AvertX scheduled maintenance was planned for Wednesday, October 23rd and is now re-scheduled for Thursday, October 24th, 2024, at 9:00 PM PDT. This update will last for approximately one hour. During this time, alerts and alert notifications, including Health Alerts, will not generate and will begin processing after the maintenance concludes, resulting in a delay for any alerts during this period.
The AvertX portal and client access will not be affected during this maintenance.
Temporary Disabling of Local Console Spot Monitor Due to Specific Image Compatibility Issue
March 18, 2024
AvertX ProConnect and System Images
A compatibility issue has been discovered between the Local AvertX Console Spot Monitor function and specific system images causing some users to be unable to login on attempt when Spot Monitor is enabled. Specifically, if a user is on ProConnect software version 3.0 or above and is simultaneously using image 314105.01L on their recorder and attempts to log in, the local console may send users back to the login screen rather than successfully logging in.
Teams are actively working to address the issue and it will be resolved in a future update. In the interim, the Local Console Spot Monitor function will be temporarily disabled for certain users. The option in Setup (gear icon) General Configuration > System Settings > General Settings > Console will be greyed out with a mouse over "This function is not supported on this hardware and image configuration. Please reach out to support for more information."
View Video link misdirecting when viewing an alert notification email on an Android phone
November 5, 2021
AvertX Android Mobile App
Tapping the View Video link when viewing an alert notification email on an Android phone may not open the installed mobile app, but instead a page instructing the user to install the mobile app. Android 12 now requires users to manually select if the mobile app should open by default from a link. To do this, in the Android OS, navigate to Settings > Apps and find the AvertX app. Select the Open by Default option, and Add link. Then choose the connect.avertx.com domain.
Sequencing cameras in Live in the console over several days may cause the console to restart.
July 9th, 2021
AvertX ProConnect
Sequencing cameras in Live in the console over several days may cause the console to restart sending the console to the log-in page. If impacted by the issue, enable 'Automatically log in to live page' within Setup > System Settings.
