To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
To activate a dormant autofocus, do the following:
Confirm that the product specifications show the camera's lens has an autofocus feature. Fixed lens cameras do not have an autofocu
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Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on AvertX Connect
Click on the Search tab at the top left side of the screen
Using the search o
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Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre
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To export and backup video on a P2A, P2B, and Performance Series Network Video Recorder (NVR): 1. Go to the NVR console -- login as required.2. Attach an external USB drive forma
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The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled. If th
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ProConnect software allows recording up to the maximum frame rate of the camera. For example, if a camera can record 20 fps, only 1-20 will be displayed in the Frames Per Second dropdown menu. How
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AvertX recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive user experience wh
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Click on Setup > System Settings > Cameras to view a list of cameras. The respective IP addresses are beside the camera on the main Camera List. Once you've clicked on a camera,
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Shutdown the NVR from the unit’s menu. Setup > Configuration Management > Shut Down > Power off.Unplug the NVR unit from the power source.On a static-free surface, remove the top cove
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AvertX Go! mobile apps work with P2A, P2B, Performance and Pro Series NVRs. AvertX Connect Mobile Apps work with only ProConnect NVRs.See here for more information.
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Once you have set up your recorder for remote access, you can use your smart phone or tablet to access your recorder with AvertX GO! for iPhones and Android devices, or AvertX GO! HD for the iPad or A
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The recorder does not require authentication by default. To password protect the recorder, please follow the instructions below. NOTE: Once Password Protection is enabled, you will need to use the adm
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Configuring your recorder to send e-mail alerts will allow you to notify up to three recipients when an alarm event occurs. Due to the potentially high volume of these e-mails, AvertX recommends using
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The AvertX Remote software requires the ActiveX control. ActiveX is not supported on the Windows 8 mobile phone or the Surface RT and Surface 2 tablets running Microsoft Windows RT.Note: Vi
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It is recommended to configure your Date and Time before your HDIP system is operating and recording video, but it is not required. Follow these instructions to set the date and time on your recorder.
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You can use either the HDMI port located on the back of the Recorder, or you can use the VGA display port if your TV supports this.
Supported Resolutions:
1024x768, 1280x1024, 720P, 1080P
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The AvertX Remote on the P2A and P2B series NVR models software requires the ActiveX control. ActiveX is only supported on the Internet Explorer browser.Mac OS support: AvertX offers an app to view vi
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P2A/P2B Model1. On the Menu screen, click Users. 2. Click Account Setup. 3. Click the Account drop-down menu and select the desired account, then click Edit to change the account name (all accounts ex
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If your camera is installed on a wall or table top the image may appear to be upside down. Rotate the camera video image using the recorder interface to get a right-side-up image.Note You cannot
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You can configure your remote controller to control any HDIP NVR. To set the remote controller to Master Mode:
Point the remote controller at the IR receiver on the NVR.Press DVR Select + ESC on the
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The IP address of your recorder is identifiable within your network. In order to be able to access your recorder from a remote location through the internet, you will need to configure your router to
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To use the included remote controller, each recorder needs a unique Unit ID number that corresponds with a Remote Control number. By default your recorder and remote controller are both set to ID 1. Y
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Note: This is For the P2A/P2B models onlyThere are two menu modes, most advanced user setup options are only available in Advanced mode. Once you switch, Advanced mode will persist until you switch ba
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