Most AvertX cameras manufactured after 2020 do not come with default passwords. When adding the camera, the software will assign a secure password to each camera. If you ever need to change that …

If you are having trouble accessing analytics features on the HD448 4K Bullet camera, you may need to update the software on your ProConnect recorder. This is only necessary on ProConnect recorders pu …

Note:  Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal. 1.  On …

An SD Card slot on an HD920 camera can by opening the latch panel on the bottom of the camera to gain access to interior components.  The maximum storage capacity is 128GB.  The slot is foun …

When a dome camera is mounted outside, it can collect dirt and dust, especially in an uncovered installation location. Dirt and dust on the dome will reflect IR light back into the camera lens, sev …

Your camera is equipped with a reset button to return the camera to factory default settings, if necessary. To reset your camera:  Power cycle the camera (restart the recorder or unplug the …

Most AvertX cameras have 3-axis lens adjustment and can be rotated for proper image orientation. Instructional inserts are included with our cameras which indicate the proper orientation of the came …

Note: This has been resolved in firmware version C23.With the HD420 and HD320 cameras there is a possibility that under certain unique lighting conditions the camera’s image will visibly shift …

The HD80 dome cover is designed with a watertight seal to protect the camera from water ingress. Use the instructions below to remove the dome cover: Use the included Torx wrench to loosen the dome c …