To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Known Issue:We have identified an issue that causes the recording software to not load past 99%. This issue is exclusive to ProConnect recorders which shipped between February 23rd, 2021 and May 17th,
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AvertX has improved our default camera password functionality with several new ease-of-use features in ProConnect version 2.4. The updates provide admin level users the ability to define a default cam
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Most AvertX cameras manufactured after 2020 do not come with default passwords. When
adding the camera, the software will assign a secure password to each
camera. If you ever need to change that
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If you are having trouble accessing analytics features on the HD448 4K Bullet camera, you may need to update the software on your ProConnect recorder. This is only necessary on ProConnect recorders pu
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This guide explains how to set up your recorder to record when sensors are activated.
To trigger a camera to start recording during an event where a sensor is activated, you will first need to ma
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This FAQ guides you through use of evaluative metering boxes to correct problems with night time images from cameras.
Poor nighttime performance can quite often be easily corrected when you apply
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ProConnect can be accessed locally via the ProConnect Local or remotely via the ProConnect Web Interface. The Web Interface runs in a HTML5
environment, making it compatible with a wide range of brow
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Schedules are used to control the time-frame Macros can and cannot be triggered for motion or analytic alerts. Using custom schedules in the setup of Macros will define whether you receive the aler
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To access the motion settings of the camera
When you login to NVR from a computer browser, you will see several icons at the top right hand side of the screen.
Please click on the Gear icon to e
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To physically set up a Sensor on a ProConnect Recorder:
Insert the positive side of the sensor in pin 1, 2, 3 or 4 by depressing the orange button with a small flat-head screw driver.Insert the groun
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The intended use of Avertx Cloud storage:AvertX Connect Cloud storage is intended to save and share a few minutes’ worth of video footage from the recorder. However, please note that the AvertX Connec
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Event Search is ideal for reviewing analytic, motion or sensor events in a filtered, easily consumable format.Perform an Event Search
In the Search Tab, select Event in the bottom bar Under DATE
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The serial number for your recorder is located on the physical recorder on a metallic sticker. The location of the sticker may differ depending on the model of recorder.ProConnect RecordersThe serial
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The ProConnect system will attempt to automatically discover ONVIF cameras. For best results, please ensure that the cameras are set to obtain an IP address automatically, ie DHCP enabled. If th
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Note: These steps can only be done through a direct/local network connection via Internet Explorer, not through the AvertX Connect cloud service.1. After logging into the camera's administ
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An AvertX recorder can benefit from an Uninterrupted Power Supply. Not only will the system continue to record during a power outage, but UPS models with an auto-voltage regulator (AVR) feature can al
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To set up the motion settings on the cameras, you can follow the following steps:
Click on the Setup tab on the top navigation bar:
You should automatically be put into the Cameras menu by de
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1. Find an empty camera port on the P2A or P2B NVR. Go the NVR’s Camera menu. Under IP Camera Select, select the camera channel the camera is going to be plugged into. Ensure the Enable PnP option is
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Ensuring a stable/regulated flow of power to electronic devices like an NVR that provides power to attached cameras will help connectivity and overall performance. In areas or buildings that may
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Note: Currently, camera firmware upgrades cannot be done directly from the console of the ProConnect NVR, through a MAC/Apple computer or through the AvertX Connect portal.
1. On
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To export video from a P2A, P2B, Performance Series NVR through a Windows 10 computer, Internet Explorer should be run as administrator and the NVR must be added to the Trusted Sites in the brows
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If your camera is blurry, it may need to be focused. Cameras such as the HD848, HD838, HD828, HD820 and HD920 are equipped with an autofocus lens, and will focus when you activate the zoom functions.A
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An SD Card slot on an HD920 camera can by opening the latch panel on the bottom of the camera to gain access to interior components. The maximum storage capacity is 128GB. The slot is foun
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When a dome camera is mounted outside, it can collect dirt and dust, especially in an uncovered installation location. Dirt and dust on the dome will reflect IR light back into the camera lens, sev
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