When searching for footage using the ProConnect NVR's Search menu, the software can provide the existence of recorded footage in the Calendar. Since each camera can record at different times, eac …

Locations in AvertX Connect AvertX Connect has added an exciting new way to help you control your video surveillance gear more efficiently. With the Management > Loca …

This document outlines options and features for viewing live video streams of cameras connected to a ProConnect NVR through a web browser. The ProConnect user interface can be viewed through multiple …

The following safeguards are provided in the recorder's User Manual and intended to help maintain and possibly extend the life of the product:IMPORTANT SAFEGUARDS1. Read Owner’s Manual – After un …

ProConnect NVRs are capable of exporting recorded footage to external digital/virtual sites and physical drives connected via USB. Nonetheless, due to data transfer speed differences and the large am …

An internal system recovery will use software files residing on the ProConnect network video recorder (NVR). The internal recovery resets the operating system to its default. Existing video foota …

Multi-camera edit in the ProConnect administrative interface allows for simultaneous changes to multiple cameras settings if they have the same username and password.  -  This feat …

Login to the NVR through a web browser (Chrome, Safari, Firefox, Edge, etc) via an account on AvertX Connect Click on the Search tab at the top left side of the screen Using the search o …

The directions provided below for configuring Port Forwarding on a router are generic, keeping the following in mind: There are many different network router brands, models, features, and configu …

The AvertX HD354 and some 3rd party cameras provide bare wires that can be configured to connect to external speakers and mics using 3.5mm or RCA connectors. This provides a more customized/professi …

User permissions in AvertX Connect are now granted based on User Groups. Instead of assigning each user to Admin/Super User/User, you simply assign the user to a user group, which has pre-defin …

ProConnect NVRWhen first logging into the ProConnect, you will sign in with default credentials:username: admin                 password: 1234 In the First …

After completing a system restoral (like an internal system recovery or factory reimage/reset), upgrading storage, replacing, or receiving a recently repaired ProConnect NVR do the following …

Viewing exported video on AvertX NVR platforms varies according to the respective recorder platform/operating system.AVI and MP4 files are a commercial format for digital video files and are compre …

Use this article to export/upload video clips from a ProConnect NVR to the AvertX Connect cloud service.Login and access the AvertX Connect cloud service's dashboard.Select the Video > Video Clips …

You can use an installed digital media player application or program to view/watch video clips exported to a local location on your computer.Windows1. Windows Media Player2. VLC Media PlayerMac1. Quic …

When Enabled, the Remote Support Options within Avertx Connect allows the Avertx Technical Support Team to access an unattended recorder and AvertX Connect account in a controlled environme …

Macros in the ProConnect NVR are "if / then" programming functions that can be used to automate certain alert and reporting features of the NVR. They can be used for AvertX Connect alert and push noti …

If an AvertX Connect account activation acknowledgement/confirmation is pending or hasn't been received to access an NVR through the AvertX Connect cloud service, you may re-send an account invitation …

The AvertX Connect Spot Check Report displays a series of images from one or more cameras at predefined periods throughout the day. Images can be grouped by recorder, camera, date/time, time. These re …

We value your decision to choose AvertX and look forward to continue providing cloud-friendly surveillance products and services. With the October 3rd, 2023, update to the AvertX Connect c …

ProConnect NVR's system resource usage of the recorder's CPU, GPU, and Memory usage can be viewed through the user interface on ProConnect version 3.0 or higher.The gauges provide a dynamic …

This FAQ only applies to AvertX ProConnect series recorders. Use this article to find the current firmware/software and Operating System / Image version for the ProConnect NVRs. How to view your …

We recommend using the AvertX Connect versus a Direct Connect. However, setting up a Direct Connection to your recorder over AvertX Connect can be helpful in certain situations. The following will be …