To view FAQ results, please select the "FAQs and Pages" tab on the search results. If you can not find an answer in the FAQs or the product manual, contact our Pro Team Support.
Automatic Software Updates
We’re thrilled to announce the imminent release of automatic software updates for the AvertX video surveillance system, starting on November 5t
…
Automatic software updates from AvertX will help reduce the amount of time spent on system maintenance. This feature simplifies security system management and enhances cybersecurity. With automatic
…
When doing a Clean OS Install for a ProConnect System Recovery all settings will be lost, but video data remains unaffected. Note: If you would like to restore your settings (i.e. cam
…
Re-image from a bootable USB system recovery drive will wipe all data from the network video recorder (NVR) hard drive and perform a clean installation of ProConnect software. A user may
…
Refer to this article to create a bootable USB system recovery drive for the ProConnect software. Insert the USB recovery flash drive into a USB
3.0 (blue) port on the unit.
At the start o
…
The Configuration file is a small .dat file that contains virtual snapshots of the basic configuration of the recorder, including camera configurations and license information. They can be useful when
…
In most cases, an outdated ProConnect operating system image can be upgraded without a doing a system reimage/factory default reset. The operating system contains files and tools referenced
…
A bootable USB system recovery drive is useful to troubleshoot or restore operation of a ProConnect NVR. A bootable USB System Recovery created through a Windows computer offers the ability t
…
From a computer's web browser:Periodically visit the AvertX.com Support Downloads page to find the current firmware version and release notes and Known Issues for ProConnect NVRs:Conn
…
To activate a dormant autofocus, do the following:
Confirm that the product specifications show the camera's lens has an autofocus feature. Fixed lens cameras do not have an autofocu
…
The ProConnect provides the option to show camera streams displayed on a locally attached monitor at all times or only when logged into the unit. The instructions below show how to set the conso
…
Some AvertX cameras are equipped with a DC12V cable connector/pigtail. This is an optional feature on some cameras like the HD458 and HD848 models. It is only used to power the c
…
Keeping the ProConnect NVRs software updated ensures greater system performance and security. To ensure the integrity and security of local network and AvertX Connect cloud services, we now requ
…
When installing cameras to a ProConnect recorder, there may be occasions when a camera is not actively streaming video or the recorder cannot find or synchronize with the camera(s). In many case
…
When evaluating a camera’s compatibility with AvertX systems it must at a minimum be able to stream video using the H.264 coding format and be ONVIF conforming.ONVIF’s main purpose is to pro
…
ProConnect NVR IP address assignments are configured by default to use the Dynamic Host Configuration Protocol (DHCP). Assigning a valid static IP address to a ProConnect adapter can be helpful
…
Network Camera Manager (version 2.6.3 and higher) allows bulk assignment of passwords on AvertX cameras when they are in their defaulted/reset state, as they’re ready to accept strong passwo
…
*AvertX does not endorse, recommend, or sponsor third-party products.VLC is a third-party multimedia player. It is a "free and open source cross-platform multimedia player" that could be used to
…
Smearing video is caused by data loss in the form of dropped or misaligned network packets. Adjusting the camera's resources, like bit rate or the number and size of each picture frame, cou
…
The "Respawning too fast" error is typically caused by data corruption on the hard drives which prevents the Linux-based ProConnect recorder from booting successfully. Generally, this
…
Audio is considered its own industry domain. As a result, there are a variety of audio connectors and configuration options that may be used from site to site, based on local requirements and th
…
There are three methods for adding cameras to a ProConnect recorder:
Adding them via Discovery (default method). Adding them Manually (via RTSP).Importing them with a Configuration File.The foll
…
AvertX does not endorse, recommend, or sponsor third-party products. HD848 cameras can provide audio capabilities when properly configured. There are a variety
of audio connectors and conf
…
When searching for footage using the ProConnect NVR's Search menu, the software can provide the existence of recorded footage in the Calendar. Since each camera can record at different times, eac
…
